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Arizona's Children Association works with
individuals and families in crisis to develop long-term solutions and
realistic strategies to permanently break the cycle of abuse, neglect
and destructive behavior. Intervention programs are built on a platform
of individual, group and family counseling enhanced by wrap-around
services that address a variety of needs.
Intervention programs measure overall satisfaction by averaging all the
responses in the top two response categories of 8 questions. Over the
past 5 years Arizona's Children Association clients have graded us
consistently high in overall satisfaction, as illustrated in the chart
below: |
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Satisfaction
on each item for the most recent fiscal year (FY08-09) is listed below:
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How would you rate the
quality of service you have received from Arizona's Children
Association? 94%
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Did you get the kind of service you wanted from Arizona's Children
Association? 95%
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If a friend were in need of similar help, would you recommend our
program? 96%
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Have the services you received helped you to deal more effectively with
your problems? 96%
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In general, how satisfied were you with the way you and your AzCA staff
member got along with each other? 95%
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Did you feel your needs and wishes were heard and respected in the plan
for your child/family? 98%
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How sensitive was the AzCA staff member to your cultural background?
96%
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Did you feel free to make complaints if you were unsatisfied with the
services you received? 95%
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Clients are
also asked to remember back to when they first entered AzCA services,
and report on what their emotional state was then. |
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The next
question asks them to tell us about their current
emotional state: |
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As you can see
the average client's emotional state improved immensely during
services!
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